Privacy Policy

1. Information We Collect

XactPulse collects information required to provide and support our services, including:

• Identity & contact data: names, email addresses, phone numbers, company details, and roles.
• Account & usage data: login timestamps, device metadata, feature usage metrics, and IP addresses.
• Transactional data: subscription history, payment method metadata, and billing records.
• Support data: tickets, attachments, and diagnostic information you voluntarily share with our support team.

2. How We Use Information

Personal data enables XactPulse to deliver our platform, communicate with you, and meet regulatory requirements:

• Provisioning accounts, authenticating users, and configuring modules.
• Sending product updates, training resources, and service notifications.
• Providing technical support and investigating reported issues.
• Personalising dashboards, insights, and automation features.
• Monitoring system health, preventing fraud, and improving reliability.

3. Lawful Bases

Depending on your jurisdiction, we rely on one or more lawful bases for processing, including consent, performance of a contract, legitimate interests, and compliance with legal obligations.

4. Data Sharing & Disclosure

We do not sell personal data. We may share information with trusted service providers for hosting, analytics, or communications, and with integration partners you choose to activate. Any third party processing data on our behalf must adhere to strict confidentiality and security obligations.

5. Security Measures

We protect data using encryption in transit, access controls, continuous monitoring, and regular security assessments. Employees receive security awareness training and only access data necessary for their role.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Aggregated or anonymised data may be retained for analytics after it is no longer needed in an identifiable form.

7. Your Rights & Choices

Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your data, and object to certain processing activities. Submit requests to privacy@xactpulse.com; we will respond within required timelines.

8. Children’s Privacy

XactPulse does not target or knowingly collect personal data from children under 16. If you become aware of such data, please notify us so we can delete it promptly.

9. International Transfers

We may transfer personal data to other countries where we or our service providers operate. When doing so, we implement safeguards such as standard contractual clauses or equivalent protections.

10. Updates to this Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. We will notify you of material changes through email or in-product notifications when feasible.

Effective date: 01 November 2025

11. Contact

For privacy inquiries or data subject requests, contact privacy@xactpulse.com or write to:

XactPulse Privacy Office
15/2 Bridge Momtaz Heights (Level 7 & 8)
Mirpur Road, Shymoli, Dhaka-1207
Bangladesh