Terms & Conditions

1. Scope & Acceptance

These Terms & Conditions (the “Terms”) apply to every XactPulse product and service, including our web applications, mobile applications, APIs, consulting engagements, and managed services. By accessing the platform or activating a subscription, you confirm that you have reviewed and agree to these Terms.

If you are entering into this agreement on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree with any clause, you must discontinue use of XactPulse services.

2. Accounts & Security

You are responsible for the security of your account credentials and for all actions performed under your account. You agree to:

• Maintain accurate account, billing, and contact details.
• Implement reasonable security controls, including multi-factor authentication for privileged roles.
• Notify XactPulse immediately of any unauthorised access or suspected compromise.

3. Acceptable Use

XactPulse must be used in compliance with applicable laws and regulations. You may not bypass security controls, reverse engineer proprietary components, distribute malicious code, or use the platform to host unlawful content. XactPulse reserves the right to audit usage and suspend access for violations.

4. Fees & Payments

Subscription fees, payment schedules, and tax obligations are defined in the relevant order form or agreement. Unless otherwise stated:

• Invoices are payable within 15 days of the billing date.
• Subscriptions renew automatically unless cancelled in writing before the renewal date.
• Late payments may result in temporary suspension and applicable interest.

5. Intellectual Property

XactPulse retains all rights, title, and interest in the platform and associated intellectual property. You receive a limited, non-exclusive, non-transferable license to use the services for internal business purposes during the subscription term.

6. Confidentiality & Privacy

Each party agrees to protect the other’s confidential information with a reasonable standard of care. XactPulse processes personal data in accordance with our Privacy Policy. You are responsible for obtaining necessary consents for the data you upload to the platform.

7. Third-Party Services

XactPulse integrates with third-party applications. Your use of these integrations is governed by the third party’s policies. XactPulse is not responsible for third-party failures but will coordinate resolution efforts where reasonable.

8. Warranties & Disclaimers

XactPulse delivers services using commercially reasonable skill and care. To the maximum extent permitted by law, the platform is provided “as-is” and “as-available” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

Each party’s aggregate liability will not exceed the fees paid to XactPulse in the twelve months preceding the claim. Neither party is liable for indirect, incidental, or consequential damages, including lost profits or data.

10. Suspension & Termination

XactPulse may suspend or terminate access for non-payment, security concerns, or material breaches. Upon termination you must cease use of the services and settle outstanding fees. Data extracts can be requested in writing within 30 days.

11. Updates to these Terms

We may update these Terms to reflect operational or regulatory changes. Updates become effective when posted to this page. Continued use of XactPulse after updates constitutes acceptance.

Effective date: 01 November 2025

12. Contact

For questions about these Terms & Conditions, contact legal@xactpulse.com or write to:

XactPulse
15/2 Bridge Momtaz Heights (Level 7 & 8)
Mirpur Road, Shymoli, Dhaka-1207
Bangladesh